All you need to know - FAQs
The Reality!
We talk about a client’s ‘interior design journey’ for good reason. Our work is collaborative and transformative. It takes time, months sometimes longer, depending upon the size and scale of your project.
We're here to be your experienced guide, helping you navigate every twist and turn of the way. We know it can seem daunting which is why we've developed an approach that demystifies the whole process for our clients.
Understanding how we deal with and overcome any ‘problems’ you may encounter (we see them as challenges) is an important part of this and will give you confidence in us, the process, and, most importantly, allow you to fully enjoy what is an exciting and creative undertaking.
Here we have addressed the most common concerns and FAQs.
Q: Will I get overwhelmed by all the decisions and choices?
We understand that the interior design process can feel daunting. The thought of countless decisions might make you want to run for the hills! Our approach is designed to make the journey smooth, enjoyable, and totally manageable.
Here's how we take the stress out of decision-making:
- Structured Decision-Making: We don't bombard you with endless choices. Instead, we present options at carefully planned stages of your project, giving you breathing room and clarity.
- Visual Confidence: No need for guesswork! We use realistic computer visualizations and provide physical samples, so you can see and feel exactly what we're proposing before making a final decision.
- Personalized Approach: Before we even start selecting options, we dive deep into your personal style. Our comprehensive colour psychology and style questionnaire ensures we truly understand your tastes and preferences.
- Curated Selections: We don't overwhelm you. Instead, we handpick options that align perfectly with your unique style, making choice a pleasure, not a chore.
- Clear Timelines: Every decision comes with a clear deadline, helping you feel organized and in control throughout the process.
- Expert Guidance: We provide professional recommendations, walking you through each choice with expertise and care.
Handling the Unexpected
Post-Brexit supply chain challenges? Renovation delays? Unexpected technical issues? We've developed strategies to manage these potential roadblocks:
- Maintaining relationships with multiple suppliers so we can source elsewhere
- Building buffer time into project timelines
- Conducting thorough site visits to identify potential problems early
- Communicating transparently about any challenges and possible impacts
- Offering creative solutions and alternatives and having backup options that match your style and budget.
Q: What happens if items arrive damaged or aren't as expected?
We take full responsibility for all items we order by:
- Inspecting all deliveries thoroughly
- Managing returns and replacements
- Negotiating with suppliers on your behalf
- Storing items safely until installation
- Ensuring everything meets our quality standards
- Finding temporary solutions if needed
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Will I survive living through renovations?
Yes! But we know the renovation stage is exhausting. This is when your enthusiasm might waver and patience be tested. What sets Flippa Interiors apart isn't just our expertise—it's our commitment to making your journey enjoyable. Living through dust, noise, and constant activity isn't easy. That’s why we:
- Phase work to minimize disruption
- Provide clear communication about noisy or messy work periods
- Set up temporary solutions to maintain your comfort
- Offer ongoing support even after project completion
Our goal isn't simply to complete your project—it's to do so with transparency, professionalism, and minimal stress for you. Delays don't have to mean disappointment. With the right planning and communication, they're just small bumps on the road to your dream space.
Q: What happens if I change my mind?
It’s normal during the design process for your likes and preferences to develop and possibly change. To ensure you feel confident in your own style early on in the journey, we start each project with our in-depth colour psychology and style questionnaire. This explores your colour and style preferences and gives us a solid understanding of what you like. However, if you change your mind and certain design elements need adjustment, we:
- Communicate changes clearly
- Document modifications precisely
- Assess financial implications
- Integrate updates with minimal disruption
- Suggest creative alternatives
Our commitment goes beyond design—we're your project guardians, ensuring that your vision is executed with precision, professionalism, and pride.
Q: Do you offer any support after project completion? Our Promise to You
Yes, we like to check that clients are happy with their project and offer an aftercare service that includes:
- A 6-month follow-up
- Maintenance advice and schedules
- Continued access to our trusted supplier network
Your Design, Your Story
Every space tells a story. We're here to help you write yours, turning challenges into opportunities and dreams into reality.
Over the years we have encountered and successfully resolved nearly every ‘problem’ that any client might encounter. We want your interior design journey to be exciting, not exhausting. So let us handle the complexity while you enjoy watching your dream space come to life.
